Westgate Surgery

01843 831335

Appointments

To book an appointment online please click here.

Extended Hours

We offer early morning appointments between 7.00am and 8.00am on Wednesdays and Thursdays.  To book one of these appointments, please ask the receptionist or your doctor when requesting an appointment.

Telephone Advice

If you wish to obtain advice over the telephone, the doctors and practice nurses have allocated telephone clinics.  The receptionist will ask you for a contact number and details of the problem.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as your problem maye be able to be dealt with by telephone, or it might be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Late Attendance

Please make every effort to ensure that you attend the practice at the time of your appointment.  Patients who attend late may be asked to make a further appointment for another day.

If you are unable to attend your appointment, please contact the surgery beforehand to cancel it so we can make the appointment available to another patient.

If you have an appointment at the hospital and you are unable to attend, please cancel this appointment directly with the hospital.

Chaperones

There are occasions when patients need to be examined by a doctor that may involve intimate examinations.

This practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor for a chaperone who may be a nurse or a chaperone trained female member of staff.

It may not be possible for such a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between general practitioner and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.

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