Please remember appointments for routine issues or non-urgent advice can be booked in advance and online via online access or the NHS App.
For urgent/same day advice, please call when the telephone lines open at 8am.
If calling to book a routine consultation, please refrain from calling at 8am. We recommend calling later in the morning or afternoon to allow early morning access for patients with urgent issues.
Consultations with your Doctor
We are continuing to initially book telephone consultations with your doctor.
Once an appointment is booked, they will call you on your preferred number so please ensure the number we have is correct. They will also try their best to accommodate your preferred times for a call back. During the consultation, the doctor will discuss your concerns and decide how best to manage them. This may involve arranging a face-to-face appointment or organising investigations i.e. blood tests or sample collections before they see you.
We offer early morning nurse appointments between 7am and 8am on Wednesdays and Thursdays.
We offer evening consultations with an advanced Nurse Practitioner until 8pm on Thursdays.
We offer consultations with a female Advanced Nurse Practitioner on Thursday and Friday mornings for our patients wishing to discuss any female related issues. Please speak to the reception team to arrange a consultation.
We offer consultations with a First Contact Physiotherapist who can offer advice and treatment regarding muscular issues. You do not need to speak to your doctor before booking a consultation. This service is based at the practice on Wednesday afternoons with additional options for a consultation on other days at local practices. Please speak to the reception team to arrange a consultation.
We offer appointments with staff trained to help with non-medical problems including completing forms, financial and housing concerns, bereavement and loneliness. They can also help to access other services and clinics.
Home Visiting Service
Home visits are only available for patients who are housebound because of illnesses or disability.
If possible please try to telephone reception before 10am if you require a home visit. Your doctor may be in contact first to see if they can address your concerns over the phone. If they are unable, a home visit will be organised with either a nurse, the doctor. Patients with acute problems will be referred to the local home visiting service, who will arrange further care if needed.
We understand that you may wish for a chaperone to be present during your consultation.
Please ask one of the receptionists prior to your appointment. Our clinicians also have the right, in some circumstances to insist on a chaperone to be present.
Changing an Appointment or Cancelling
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
What should I do when the surgery is closed?
If you need urgent medical advice between 6.00pm and 8am weekdays, or during weekends and Bank Holidays call 111
For medical advice on a Thursday after 1pm please call 01782 651651 until 6:30pm. This is only for Thursday afternoons. Please ring the surgery as normal on other days during the week.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111