A Veteran Friendly Practice
We have been accredited as a Veteran Friendly Practice. If you have not informed us that you are a regular or a reservist veteran, please email tccg.westatepatient@nhs.net so we can ... [continue] A Veteran Friendly Practice
Access to Medical Records
The practice is registered and complies to the Data Protection Act 2018 (DPA 2018) and GDPR. Any request for access to notes by a patient, patient’s representative or outside body ... [continue] Access to Medical Records
Carers
If you are a carer and your care status has changed or are looking to become a carer, please email us at tccg.westgateadmin@nhs.net so you can be offered the right ... [continue] Carers
Complaints and Compliments
If you would like to make a complaint or deliver a compliment regarding the surgery or the services we offer, please contact the Practice Manager via the email: tccg.westgatepatient@nhs.net
Ear Syringing
Please be aware the surgery are no longer offering appointments for ear syringing and instead are promoting self-care. Please see leaflet attached for guidance on managing blocked ears. We fully ... [continue] Ear Syringing
How to Register
If you live within the surgery catchment area you will be able to register with this surgery. Our catchment spans any one living in a CT8 postcode. Appointments are available Monday ... [continue] How to Register
Letters to Patients
Letter to Patients May 2021
Managing Minor Illness
Please talk to a pharmacist for advice on self-limiting or minor conditions. Did you know that you can buy items without a prescription from your local pharmacy or supermarket? Sometimes ... [continue] Managing Minor Illness
Named GP
All patients have a named accountable GP, this is the GP you are registered with and they are responsible for your care at the practice. If you do not know who this ... [continue] Named GP
Patient Champion
We have appointed one of our team members to act as patient champion, Michele will help any patient who is struggling to navigate through the health care system. If you ... [continue] Patient Champion
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient Confidentiality
Patient Information Leaflets
Charge for Lost or Damaged Aids. Older People’s leaflet Bi-fold version – July 2019 Blocked Ears (wax) self-care guidelines July 2019 24hr Blood Pressure monitoring – Sept 2019 Contact numbers ... [continue] Patient Information Leaflets
Patient Rights and Responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient Rights and Responsibilities
Patient Survey Result 2019
This report gives the responses given to this year’s patient survey conducted by Ipsos MORY for NHS England for all practices in Thanet against the national average. We would like ... [continue] Patient Survey Result 2019
Pneumonia & COPD
Our colleagues in Public Health are predicting a surge in the number of people who will get pneumonia over the next couple of weeks. It is important that if you have COPD ... [continue] Pneumonia & COPD
Practice Boundary
The Westgate Surgery is a practice mainly for patients living in Westgate or the CT8 postcode area. We have an extended boundary area for existing registered patients ONLY, which extends up to but does not include Rancorn ... [continue] Practice Boundary
Primary Care Network
We are part of the Coastal and Rural East Kent (CARE) network with Birchington Medical Centre, Minster Surgery, Ash Surgery, Broadstairs Medical Practice and St. Peters Surgery, Dr Walton has ... [continue] Primary Care Network
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Staffing
Staff Development and Training The practice takes great pride in developing its own staff, here is an interview with one of our HCAs who is currently studying on the Nurse ... [continue] Staffing
Statement of Fees – Chargeable NHS Services
Please see the PDF file below which details our Statement of Fees Policy: Statement of Fees
Supply of Medication for Patients Travelling Abroad
Policy for Supply of Medicines for Patients Travelling Abroad This policy outlines the procedure for patients travelling abroad for short and long periods of time. NHS Policy By law, ... [continue] Supply of Medication for Patients Travelling Abroad
The Menopause and HRT
Written by Dr Camilla Janssen – updated May 2022 (New Forest Primary Care Network) The menopause is a natural part of ageing that usually occurs between 45 and 55 years ... [continue] The Menopause and HRT
Violent Or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent Or Abusive Behaviour
Date published: 8th October, 2014
Date last updated: 27th November, 2019
