Patient Information

A Veteran Friendly Practice

We have been accredited as a Veteran Friendly Practice. If you have not informed us that you are a regular or a reservist veteran, please email so we can ... [continue] A Veteran Friendly Practice

Access to Medical Records

The practice is registered and complies to the Data Protection Act 2018 (DPA 2018) and GDPR. Any request for access to notes by a patient, patient’s representative or outside body ... [continue] Access to Medical Records


If you are a carer and your care status has changed or are looking to become a carer, please email us at so you can be offered the right ... [continue] Carers

Complaints and Compliments

Complaints and compliments can be emailed to Our Listening, Responding and Improving leaflet outlines the steps to take should you wish to raise a concern. Listening, Responding Improving leaflet

Managing Minor Illness

Please talk to a pharmacist for advice on self-limiting or minor conditions. Did you know that you can buy items without a prescription from your local pharmacy or supermarket? Sometimes ... [continue] Managing Minor Illness

Patient Champion

We have appointed one of our team members to act as patient champion, Michele will help any patient who is struggling to navigate through the health care system. If you ... [continue] Patient Champion

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient Confidentiality

Patient Information Leaflets

Charge for Lost or Damaged Aids. Older People’s leaflet Bi-fold version – July 2019 Contact numbers for follow up appointments – July 2019 Disability Drop in Centre Services Offered – ... [continue] Patient Information Leaflets

Patient Rights and Responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient Rights and Responsibilities

Patient Survey Result 2019

This report gives the responses given to this year’s patient survey conducted by Ipsos MORY for NHS England for all practices in Thanet against the national average. We would like ... [continue] Patient Survey Result 2019

Pneumonia & COPD

Our colleagues in Public Health are predicting a surge in the number of people who will get pneumonia over the next couple of weeks. It is important that if you have COPD ... [continue] Pneumonia & COPD

Primary Care Network

We are part of the Coastal and Rural East Kent (CARE) network with Birchington Medical Centre, Minster Surgery, Ash Surgery, Broadstairs Medical Practice and St. Peters Surgery, Dr Walton has ... [continue] Primary Care Network


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Registering with Us and Named GPs

The Registration Process In order to register with us, you have to reside within the CT8 postcode. You can register online by clicking this link: Register with Westgate Surgery Alternatively, ... [continue] Registering with Us and Named GPs

Statement of Fees – Chargeable NHS Services

Please see the PDF file below which details our Statement of Fees Policy: Statement of Fees

Supply of Medication for Patients Travelling Abroad

Policy for Supply of Medicines for Patients Travelling Abroad This policy outlines the procedure for patients travelling abroad for short and long periods of time.   NHS Policy By law, ... [continue] Supply of Medication for Patients Travelling Abroad

The Menopause and HRT

Written by Dr Camilla Janssen – updated May 2022 (New Forest Primary Care Network) The menopause is a natural part of ageing that usually occurs between 45 and 55 years ... [continue] The Menopause and HRT

Threatening, abusive or violent behaviour

Threatening, abusive or violent behaviour towards any of our staff or patients will be dealt with inline with the practice Zero tolerance policy. This kind of behaviour could result in ... [continue] Threatening, abusive or violent behaviour

Date published: 8th October, 2014
Date last updated: 27th November, 2019